GNOIR WINDOW LUGGAGE SET PRE-ORDER

As a supportive fan I purchased these items but was disappointed in what I received. The small piece is missing the logo as seen in the picture and the elastic on the back is very loose and does not hold it in place. On the large piece the logo is crooked and the overall quality is just not as good as expected. The customer service has been the most disappointing. The contact number on the website is a nonworking number and little to no response via email. It’s now almost a month and I still have not been able to return the items for a refund. I included images of the email correspondence and the set I received. I hate to put the brand on blast but I don’t know how else to get a response.

Absolutely love my luggage